Responsible Gaming at ab99bet

Section 1

Age Restriction Policy

ab99bet operates an absolute minimum age policy: no person under the age of 18 years may register an account, deposit funds, or participate in any form of gambling on the platform. This policy applies to all players in Bangladesh and is enforced through both automated checks at the point of registration and manual KYC document review.

During registration, all players are required to confirm that they are aged 18 or over. Where we have reasonable cause to doubt this, or where a document submission indicates that a player may be underage, the account will be suspended immediately pending further verification. Any funds deposited by an underage player will be returned in full and the account will be permanently closed.

We also take the protection of minors seriously in the context of shared devices and household access. If you share a computer, tablet, or mobile phone with people under 18, we strongly encourage you to:

• Log out of your ab99bet account after every session.
• Enable a device-level PIN, fingerprint lock, or screen passcode.
• Use parental control software to restrict access to gambling websites on shared devices.
• Never save your ab99bet username or password in a shared browser.

Section 2

Recognising Problem Gambling

Gambling becomes a problem when it begins to negatively affect your finances, relationships, mental health, or daily responsibilities. Problem gambling can develop gradually — many players do not realise there is an issue until the impact becomes severe. Understanding the warning signs early is one of the most effective ways to prevent serious harm.

The following signs may indicate that gambling is becoming problematic. If several of these apply to you, we encourage you to use the self-assessment tool in the next section and to reach out to our responsible gaming team.

Section 3

Deposit Limits

One of the most practical tools ab99bet provides is the ability to set hard deposit limits on your account. A deposit limit restricts the total amount of money you can add to your account within a defined time window, helping you to budget responsibly and prevent impulsive overspending.

Deposit limits can be configured at three intervals:

Important Rules Regarding Deposit Limits

• Reducing a limit takes effect immediately. If you lower your daily deposit limit from ৳5,000 to ৳2,000, the new cap applies from the moment you save the change.
• Increasing a limit is subject to a mandatory 48-hour cooling-off period. This delay is a deliberate safeguard — it gives you time to reconsider whether an increase is genuinely in your interests.
• If you reach your deposit limit for a given period, all further deposit attempts will be automatically declined until the period resets.
• Deposit limits apply to all payment methods simultaneously — you cannot bypass a limit by switching from bKash to Nagad or any other method.

To set or modify your deposit limits, log in to your account, navigate to Account Settings, and select the Responsible Gaming panel. Changes take effect as described above. If you encounter any difficulty, contact our support team at [email protected].

Section 4

Time-Out Feature

Sometimes all you need is a short break. The ab99bet time-out feature allows you to pause your account temporarily without permanently closing it. During a time-out, you will be unable to log in, deposit funds, or place any bets. Your account balance is preserved and will be available when the time-out expires.

Time-out periods available on ab99bet are:

• 24 hours — a brief pause for a single day
• 72 hours — a three-day cooling-off period
• 1 week — a full seven-day break from the platform
• 2 weeks — a fortnight-long pause
• 4 weeks — a one-month break
• 6 weeks — the maximum temporary time-out duration

How to Activate a Time-Out

Log in to your ab99bet account and go to Account Settings → Responsible Gaming → Time-Out. Select your preferred duration and confirm your choice. The time-out activates within minutes of your confirmation. You will receive a notification to your registered mobile number confirming that the time-out is now active.

During a Time-Out

While your time-out is active, ab99bet will also suppress any promotional emails or SMS messages relating to bonuses or games. We do not want marketing communications to tempt you back to the platform while you are taking a deliberate break. This suppression is automatic and requires no separate action from you.

Section 5

Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available on ab99bet. It is intended for players who believe that gambling is causing, or is at risk of causing, serious harm to themselves or their families. Self-exclusion is a firm, long-term commitment — it is not a casual break, and it is treated with the full seriousness it deserves by our team.

Self-Exclusion Periods

• 6 months — minimum self-exclusion period
• 1 year
• 2 years
• 5 years
• Indefinite / Permanent — no end date; reinstatement requires formal review

What Happens During Self-Exclusion

Once self-exclusion is confirmed, the following actions are taken immediately by ab99bet:

• Your account is closed and access is permanently blocked for the duration of the exclusion period.
• All pending bonus offers and promotional communications are cancelled and suppressed.
• Any outstanding balance in your account will be returned to your registered payment method within 5 business days.
• Our systems are updated to flag any new registration attempt using the same identity details, mobile number, or payment method — and to block it.
• You will receive a written confirmation of your self-exclusion to your registered contact details.

How to Request Self-Exclusion

Self-exclusion can be requested in two ways:

• Via Account Settings: Log in to your account, go to Account Settings → Responsible Gaming → Self-Exclusion, select your exclusion period, and confirm.
• Via Support: If you are unable to access your account settings, or if you would prefer to speak with a team member, email [email protected] with the subject line "Self-Exclusion Request" and your registered mobile number. Our team will process the request within 24 hours.

Section 6

Self-Assessment Questionnaire

The following questions are adapted from widely used problem gambling screening tools. Read each question honestly and consider how many apply to your recent gambling behaviour. This is not a clinical diagnostic — it is a personal reflection tool to help you gauge whether your relationship with gambling may need attention.

Section 7

Getting Help & Support

If gambling has begun to feel out of control, or if someone you care about is struggling, please do not wait to seek help. Support is available both through ab99bet directly and through independent organisations that specialise in problem gambling and mental health.

Contact ab99bet Responsible Gaming Team

Independent Support Organisations

ab99bet encourages players who may be experiencing problem gambling to reach out to independent counselling and mental health services. The following types of organisations can offer confidential, professional guidance:

• National Mental Health Helplines: Bangladesh has a number of national mental health helplines that provide free, confidential telephone counselling. If you are in crisis, please call your local emergency services or a national helpline immediately.
• Kaan Pete Roi (Bangladesh): A volunteer-run emotional support helpline available to Bangladeshi residents experiencing mental distress — including stress related to financial problems and gambling. Available by phone for confidential support.
• Community Mental Health Services: District-level mental health services are available through government hospitals across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. A general practitioner referral may be required in some cases.
• Family and Social Services: If gambling is affecting your family, social welfare officers at local government offices in Bangladesh may be able to connect you with counselling and financial support resources.

Section 8

Tips for Responsible Play

For the vast majority of players, gambling remains an enjoyable and controlled form of entertainment. These practical guidelines will help you maintain a healthy relationship with gambling on ab99bet over the long term.

• Set a budget before you play. Decide in advance how much you are willing to spend in a session and treat that amount as the cost of your entertainment — not as an investment you expect to recoup.
• Set a time limit before you play. Decide how long your session will last and stick to it. Use your device's built-in timer or alarm if that helps you stay disciplined.
• Never gamble with money you cannot afford to lose. Only use funds that are genuinely spare — never money set aside for rent, bills, food, or family obligations.
• Take regular breaks. Step away from the screen periodically during longer sessions. Fatigue impairs judgement and can lead to decisions you would not make when fresh and alert.
• Do not gamble when you are upset, tired, or under the influence. Emotional states and impaired judgement are among the most common precursors to problem gambling behaviour.
• Treat each session as independent. A previous loss does not make a win more likely. Each game outcome is independent of what came before. Chasing losses rarely ends well.
• Keep gambling in perspective. Gambling is one leisure activity among many. Maintain a balanced life with other hobbies, social activities, and sources of fulfilment outside the platform.
• Use the tools available to you. ab99bet's deposit limits, time-out, and self-exclusion features exist for your benefit. Using them is a sign of wisdom, not weakness.
• Talk to someone you trust. If you feel your gambling is getting out of hand, tell a friend, family member, or counsellor. Keeping it hidden almost always makes the problem worse.
• Review your activity regularly. Your ab99bet account history shows a full record of your deposits, withdrawals, and session durations. Reviewing this periodically gives you an honest picture of your gambling habits.