ab99bet Privacy Policy

Section 1

Data We Collect

When you register, access, or interact with the ab99bet platform, we collect certain categories of personal data. The data collected depends on how you use the platform and what features you access. We have grouped the categories of data we collect as follows:

Identity & Contact Data

This includes your full legal name, date of birth, mobile phone number, and any government-issued identification numbers submitted during KYC verification. This data is collected at registration and during the account verification process. It is used to confirm your identity, verify that you meet the minimum age requirement of 18 years, and comply with anti-money-laundering obligations.

Account & Credential Data

This includes your chosen username and your hashed account password. ab99bet does not store passwords in plain text. Passwords are one-way hashed using a strong cryptographic algorithm before being stored. You are solely responsible for keeping your login credentials confidential.

Financial & Transaction Data

This includes deposit amounts, withdrawal requests, transaction timestamps, payment method identifiers (e.g., the last four digits of a bKash wallet number or a bank account reference), and bonus activity records. We do not store full payment account credentials. Financial data is retained to maintain accurate account ledgers and to meet regulatory record-keeping requirements.

Technical & Usage Data

This includes your IP address, device type, operating system, browser type and version, session duration, pages visited, game rounds played, and in-session behaviour patterns. This data is collected automatically when you access the platform and is used for security monitoring, fraud detection, platform performance optimisation, and responsible gaming analysis.

Communications Data

This includes the content of messages you send to ab99bet via our support channels, feedback forms, or email. Communications data is retained to maintain a record of support interactions and to improve our customer service quality.

Data Category	Examples	Collection Method
Identity & Contact	Full name, date of birth, mobile number	Registration form, KYC submission
Financial & Transaction	Deposit/withdrawal amounts, payment references	Payment gateway, account ledger
Technical & Usage	IP address, device type, session logs	Automatic collection via platform
Communications	Support chat messages, email queries	Support channels, contact form
Cookies & Tracking	Session tokens, analytics identifiers	Browser cookies, local storage

Section 2

How We Use Your Data

ab99bet processes your personal data only where a lawful basis exists. The lawful bases on which we rely include: performance of a contract (operating your account and processing transactions), compliance with legal obligations (KYC, AML, and record-keeping requirements), legitimate interests (fraud prevention, platform security, responsible gaming monitoring), and — where required — your explicit consent (marketing communications).

The specific purposes for which we use your data are set out below:

• Account creation and management: We use your identity and contact data to create and maintain your ab99bet account, verify your identity, and communicate essential account information such as deposit confirmations and withdrawal notifications.
• Transaction processing: Financial data is used to process deposits via bKash, Nagad, Rocket, Upay, and bank transfer, and to execute withdrawal requests to your registered payment method. We share the minimum necessary transaction data with payment processors to complete these operations.
• Fraud prevention and security: Technical and usage data is analysed to detect unusual account activity, identify potential fraud patterns, prevent unauthorised access, and protect the integrity of the platform for all players.
• Responsible gaming compliance: ab99bet analyses session behaviour, deposit frequency, and wagering patterns to identify players who may be exhibiting signs of problem gambling. This monitoring is conducted in the interests of player welfare and does not result in commercial profiling.
• Regulatory and legal compliance: We retain and process identity, financial, and transaction records as required by applicable anti-money-laundering laws and offshore gambling regulations.
• Platform improvement and analytics: Aggregated and anonymised usage data is used to understand how players interact with the platform, which features are most used, and where improvements can be made. This analysis does not identify individual players.
• Marketing communications: Where you have not opted out, we may use your contact details to send you information about promotions, bonuses, and platform updates relevant to your account activity. You may opt out at any time by contacting [email protected].

Section 3

Data Sharing & Disclosure

ab99bet does not sell your personal data to any third party. We share data only where strictly necessary to deliver our services, comply with legal requirements, or protect the security of the platform. The categories of recipients with whom data may be shared are described below.

Payment Service Providers

To process deposits and withdrawals, we share the minimum necessary financial data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These providers process data strictly for the purpose of completing your transaction and are bound by their own privacy and security obligations.

Game Content Providers

The games available on ab99bet are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your account identifier and session token to authenticate your game session. They do not receive your full identity or financial data unless required for regulatory compliance in their own licenced jurisdiction.

KYC and Identity Verification Partners

Where required, ab99bet may use third-party identity verification services to authenticate documents submitted during the KYC process. These services process your identity data under strict data processing agreements and are not permitted to use it for any other purpose.

Legal and Regulatory Disclosure

ab99bet may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, a valid court order, or a regulatory obligation. We will notify affected players of such disclosures where legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, or sale of all or a material portion of ab99bet's business assets, your personal data may be transferred to the successor entity as part of the transaction. Players will be notified of any such transfer and of any material changes to how their data is handled as a result.

Section 4

Cookies & Tracking Technologies

ab99bet uses cookies and similar technologies (such as local storage tokens) to operate the platform reliably and securely. A cookie is a small text file placed on your device by your browser when you visit a website. The cookies used by ab99bet fall into the following categories:

Strictly Necessary Cookies

These cookies are essential for the platform to function. They maintain your login session, remember your language preference, and protect against cross-site request forgery (CSRF) attacks. The platform cannot operate without these cookies, and they cannot be disabled without preventing you from using ab99bet.

Analytics Cookies

ab99bet uses first-party analytics tools to understand aggregate platform usage — for example, which game categories are most popular and how long players typically spend in a session. Analytics data is processed in aggregate and is not used to build individual profiles. No third-party analytics platforms (such as Google Analytics) are deployed on the ab99bet domain.

Security Cookies

Security cookies store encrypted tokens that allow ab99bet's fraud detection systems to recognise known devices and flag unfamiliar login attempts for additional verification. These cookies do not contain any personally identifiable information in readable form.

Managing Cookies

You can control cookie behaviour through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please be aware that disabling strictly necessary cookies will prevent you from logging in to and using the ab99bet platform. For guidance on managing cookies, refer to the help documentation provided by your specific browser.

Section 5

Data Retention

ab99bet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any applicable legal or regulatory retention requirements. The retention periods applicable to the main categories of data we hold are summarised below.

Data Category	Retention Period	Basis
Account and identity data	Duration of account + 5 years after closure	AML / regulatory compliance
Transaction records	7 years from transaction date	Financial record-keeping obligations
KYC documents	5 years after account closure	AML regulatory requirement
Session and technical logs	13 months from collection	Security and fraud investigation
Support communications	3 years from last interaction	Service quality and dispute resolution
Marketing preferences	Until opt-out or account closure	Consent-based processing

When the retention period for a category of data expires, ab99bet securely deletes or anonymises that data such that it can no longer be associated with an identifiable individual. Anonymised data may be retained indefinitely for aggregate statistical purposes.

Section 6

Your Privacy Rights

As a player on ab99bet, you hold a set of rights over your personal data. These rights are described below. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within 15 business days. We may need to verify your identity before acting on a request.

Please note that some rights are subject to limitations. For example, the right to erasure cannot override a legal obligation to retain financial records for a prescribed period. Where a request cannot be fulfilled in full, ab99bet will explain the specific reason in writing.

Section 7

Data Security Measures

ab99bet takes the security of your personal data seriously and implements a layered set of technical and organisational controls to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption: All data in transit between your device and ab99bet servers is encrypted using TLS 1.2 or higher. Unencrypted HTTP connections are automatically redirected to HTTPS.
• Password hashing: Account passwords are never stored in plain text. They are processed through a one-way cryptographic hash function before storage, meaning that even internal staff cannot read your password.
• Access controls: Personal data is accessible only to ab99bet staff whose role specifically requires it. Access is role-based, logged, and regularly audited. No member of staff has blanket access to all data categories.
• Two-factor authentication: Players are strongly encouraged to enable two-factor authentication (2FA) on their accounts. Internal staff accounts with access to player data are required to use 2FA.
• Intrusion detection: ab99bet operates real-time intrusion detection systems that flag anomalous activity on our infrastructure for immediate investigation.
• Data minimisation in transit: When data is shared with third-party payment processors or game providers, only the minimum data necessary for the specific transaction is transmitted. Full account profiles are never shared in their entirety.
• Incident response: ab99bet maintains a documented data breach response procedure. In the event of a confirmed breach that poses a risk to affected players, we will notify impacted users promptly via their registered contact details.

Section 8

Policy Updates & Contact

ab99bet reviews this Privacy Policy at least once per year and may update it at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will notify registered players via their registered mobile number or by displaying a prominent notice on the platform for a period of not less than 30 days following the update.

The effective date at the top of this document will always reflect the date on which the current version came into force. We encourage you to review this page periodically to stay informed about how ab99bet handles your personal data. Continued use of the platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data ab99bet holds about you, please contact our data team using the following details:

• Email: [email protected] (subject line: "Privacy Query")
• Response time: We aim to respond to all privacy-related queries within 5 business days during operating hours (6:00 AM – 11:00 PM BST, UTC+6).
• Language: All correspondence should be submitted in English for the fastest response.